Kyle Snooks, a High Maintenance Team Leader, recently took on the Level 3 Digital Skills for Business qualification through Aspire 2Be.
Before enrolling on the course, Kyle had noticed how quickly the industry was evolving. With systems for asset tracking, job scheduling, and reporting becoming increasingly digital, he recognised the importance of developing his skills to stay ahead. He wanted to build his confidence with digital processes, to allow him to take on more responsibility and lead his team more effectively.
As he progressed through the qualification, Kyle began to see how digital tools and business processes work together to improve efficiency and productivity. What stood out most was how relevant the learning was to his day-to-day role. He was able to apply new skills immediately, from improving how completed work was reported to using digital platforms to communicate more effectively with his team.
Over time, this had a noticeable impact. Kyle developed greater confidence in using digital tools to support decision-making, monitor progress, and manage workflows more efficiently. He also gained a clearer understanding of how these systems contribute to wider business objectives, allowing him to better align his team’s work with organisational goals.
The support he received throughout the course played a key role in his success. His tutor, Clare, provided consistent guidance and understanding, particularly during a difficult period when Kyle experienced a personal loss. With her support, he was able to ease back into the course and continue progressing at a manageable pace.
Kyle was also supported within the workplace by his line manager, Nathan Thomas, who encouraged him to apply his learning in real-world situations. Having the time and flexibility to complete assignments, alongside ongoing encouragement, made balancing work, study, and personal commitments far more manageable.
Looking ahead, Kyle is keen to continue building on what he has achieved. He plans to take on more leadership responsibilities and is interested in progressing further with an HNC in Engineering.
The qualification has not only strengthened his digital skillset but has also given him the confidence and direction to take the next step in his career.
